Free shipping on orders over £50* | Free dustbag on orders of three or more items

FAQ

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

No, you can check out as a guest. Simply enter your email address on the Sign in page when you proceed to checkout and answer “no” when it asks “Do you have a password?”

 

CAN I PLACE AN ORDER OVER THE PHONE?

We are happy to help you with placing an order. Please call +44 (0) 777 507 7600 and our customer service will assist you with anything you need.

 

I HAVE FORGOTTEN MY PASSWORD – WHAT SHALL I DO?

Please click on the ‘Forgot Your Password?’ link on the sign in page. You will get a new password to your email address.

 

HOW DO I CHANGE MY ADDRESS?

Please log in to your account, you’ll be able to edit or add a new address here.

 

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Once an order is placed, it cannot be modified or canceled.

 

WHERE'S MY ORDER CONFIRMATION?

Please check your spam or junk folder. If you still can’t find it, please contact us on info@bagpad.co.uk and we’ll look into it for you.

 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept VISA, Mastercard, Amex, ApplePay, GooglePay and Paypal.

If you pay using PayPal, the PayPal Privacy Policy available on the PayPal website will also apply. This sets out how PayPal collects, retains, processes, shares and transfers your personal data when you use PayPal’s services.



CAN YOU TAKE ME OFF YOUR MAILING LIST?

Please click the unsubscribe link at the bottom of one of our newsletters to be removed from the mailing list.

 

HOW DOES MONOGRAMMING SERVICE WORK?

Selected Bagpad products are available for monogramming. 

The initials will be 6cm in height.

Add in the order notes your desired initials or send us an email with the initials you want to have embroidered and your order confirmation at info@bagpad.co.uk 

Please allow 5-7 working days for delivery.

If you choose to monogram an item, it will be personalised for you and therefore changes, returns, exchanges or cancellations cannot be accepted. This does not affect your statutory rights.

 

HOW DOES SPECIAL ORDER WORK?

Special orders can be made for any designer bags. You need to provide us with the brand, model and size of the handbag. Special orders cannot be changed or returned. Bagpad withholds the right to refuse or cancel an order at any point.